Refund policy
Return & Refund Policy
At AMUA, customer satisfaction is important to us. We want you to feel confident when shopping at our store and understand your options if your purchase does not meet your expectations.
This policy explains how returns, refunds, damaged items, and order issues are handled.
1. Our 90-Day Satisfaction Guarantee
We offer a 90-day satisfaction guarantee on eligible AMUA products.
If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order by contacting us at contact@shopamua.store.
Products may have been opened or tried as part of our satisfaction guarantee. The request must be submitted within the 90-day period, and proof of purchase may be required.
This guarantee does not limit any additional rights available to you under applicable consumer protection laws.
2. How to Request a Return
To begin a return or refund request, please email contact@shopamua.store with:
- Your order number.
- The email address used when placing the order.
- The product you wish to return.
- A brief explanation of your request.
- Photographs if the item arrived damaged, incorrect, or defective.
Our customer support team will review your request and provide the applicable return instructions, including the return destination if the product must be sent back.
Please do not send products to an address without first receiving return instructions from our support team.
3. Return Shipping Costs
For returns requested because of a change of mind or dissatisfaction with an otherwise correctly delivered product, the customer is responsible for the return shipping cost unless otherwise required by applicable law.
If an item arrives damaged, defective, or incorrect due to an error on our part, AMUA will cover the reasonable return shipping costs when a return is required.
We do not charge restocking fees for approved returns.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact contact@shopamua.store as soon as possible.
Include your order number and clear photographs of the product and packaging as received.
After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer rights.
5. Refund Eligibility
Refunds are available for returns approved under our 90-day satisfaction guarantee and for other circumstances required by applicable law.
We reserve the right to investigate claims involving missing items, delivery issues, or suspected misuse of the return process. This does not affect your statutory consumer rights.
For an approved return, we refund the amount paid for the eligible returned product. Original shipping charges and optional shipping protection charges are not ordinarily refundable when those services have already been provided, except where required by law or where the refund arises from our error.
6. Refund Processing
Once your refund has been approved and any required return has been received or otherwise resolved, we will initiate the refund within 10 business days.
Refunds are issued to the original payment method whenever possible.
The time it takes for the refunded amount to appear in your account depends on your bank or payment provider and may vary by payment method and location.
If you have not received a confirmed refund within the expected banking period, please contact us for assistance.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@shopamua.store.
We will attempt to accommodate cancellation requests before the order has been processed or dispatched.
Once an order has shipped, cancellation may no longer be possible. You may still request a return under this policy.
8. Subscription Orders
If you selected a recurring subscription, each processed subscription order is treated as a separate purchase for return and refund purposes.
Canceling a subscription prevents future scheduled orders in accordance with the disclosed subscription terms, but does not automatically cancel an order that has already been processed.
For subscription management or cancellation assistance, please contact contact@shopamua.store.
9. Contact Us
If you have questions about a return, exchange, refund, or cancellation, our customer support team is available by email.
Store: AMUA
Email: contact@shopamua.store
We are committed to reviewing requests fairly and resolving customer concerns in accordance with this policy and applicable consumer protection laws.